General Access Problems

Make sure you are entering the correct Username and Password.

Pay particular attention to any special messaging that the web site displays (e.g. error messages, instructions, etc.). Carefully read this information. It will assist you through the Site.

If you cannot access the Username or Password field to enter information, select the "Tab" key on your keyboard. The cursor should display to enter Username and Password information.

If you receive the "Illegal Access" message, your security settings are set to a level that does not allow you to access the Site. For instructions on how to change your security settings, visit the web browser support website as shown below.

If you continue to encounter problems with Log In after verifying that your Username and Password are correct, the following information may prove helpful:

• Try deleting temporary files or clearing your cache. For instructions, visit the web browser support site as shown below.
•  If you have multiple browser windows open when encountering your login problem, try closing them, re-open one browser window and try to log in again.

Supported Browser Sites

• Internet Explorer: http://support.microsoft.com/
• Mozilla Firefox: http://support.mozilla.org/en-US/home
• Apple Safari: http://www.apple.com/support/safari
• Google Chrome: http://support.google.com/chrome/

Scheduled Maintenance Times
Website Access is unavailable on Sundays, from 3 a.m. to 12 noon EST for routine systems maintenance.

Printing Problems

Page Orientation
Although this website offers print versions of many of its pages, you will sometimes be required to print through your browsers print function. When using this function information can sometimes get cut off. This can happen when the Web page you are viewing is too large for your browser to print with its default setting. To print the entire page, you may need to change your printer setting from Portrait to Landscape. Landscape and Portrait are orientations for printing. Landscape is a horizontal page orientation giving you a wider page and Portrait is a vertical page orientation giving you a longer page.

You can change the print orientation for your browsers by changing the page setup option when you print:

1. Click the item you wish to print. (This activates the frame.)



2. On the menu bar, select: File > Print > Properties or Preferences

Print Preview
The Print Preview feature allows you to preview a page before you actually print it. To preview a page, select: File > Print Preview. This feature is not available in all browsers.